cbc88 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by cbc88 ("cbc88", "we", "us", "our"), the operator of the online betting and casino platform available at cbc88.io. This Policy describes how cbc88 collects, uses, stores, shares, and protects the personal information of users ("you", "your") who access or use the cbc88 website, mobile site, and all related services.

This Policy should be read alongside our Terms & Conditions, which are available at cbc88.io/terms-conditions. In the event of any conflict between this Policy and the Terms & Conditions with respect to privacy matters, this Policy shall take precedence. We may update this Policy from time to time; the date of the most recent revision is shown at the top of this document.

2 Data We Collect

cbc88 collects two broad categories of personal data: information you provide to us directly, and information we collect automatically through your use of the platform.

Category	Examples	When Collected
Identity Data	Full name, date of birth, national ID or passport number	Registration & KYC verification
Contact Data	Email address, mobile phone number, city of residence (e.g., Dhaka, Chittagong)	Registration & account updates
Financial Data	bKash / Nagad / Rocket / Upay mobile wallet number, bank account details for eligible transfers	Deposits & withdrawals
Transaction Data	Deposit amounts (৳), withdrawal history, bet records, game history	Platform usage
Technical Data	IP address, browser type, device type, operating system, session duration	Automatic — on each visit
Usage Data	Pages visited, games played, features accessed, click-path data	Automatic — on each visit
Communications Data	Live chat transcripts, support email correspondence, feedback submissions	When you contact support
Verification Documents	Copies of national ID, utility bills, selfie photos submitted for KYC	Account verification requests

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If such data is inadvertently provided, it will be deleted promptly.

3 How We Collect Your Data

cbc88 collects your personal data through the following channels:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, place a bet, contact support, or respond to a survey.
• Automated technologies: As you navigate the cbc88 platform, we automatically collect technical and usage data via cookies, server logs, and similar tracking technologies (see Section 7 for details).
• Third-party sources: We may receive data about you from identity verification providers, payment processors (bKash, Nagad, Rocket, Upay), fraud prevention services, and analytics partners. This data is used solely to operate the platform and comply with our legal obligations.
• Public sources: In certain circumstances, such as investigating suspected fraud, cbc88 may consult publicly available sources to supplement or verify information you have provided.

4 How We Use Your Data

cbc88 uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your cbc88 account, and to verify your identity and age in compliance with our responsible gaming obligations.
• Service delivery: To process deposits and withdrawals, settle bets, award bonuses, and provide all gaming and sportsbook services available on the platform.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, cheating, and other prohibited activities.
• Legal compliance: To fulfil obligations under applicable financial regulations, anti-money laundering (AML) requirements, and any other laws that apply to cbc88's operations.
• Platform improvement: To analyse usage patterns, understand player behaviour, and improve the features, content, and overall experience of the cbc88 platform.
• Marketing communications: With your consent, to send you promotional offers, bonus notifications, tournament announcements, and news about new games or features on cbc88. You may opt out at any time.
• Responsible gaming: To monitor for signs of problem gambling and, where appropriate, to apply the responsible gaming tools available on your account, including deposit limits and self-exclusion.

5 Legal Basis for Processing

cbc88 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to deliver the services you have signed up for — including account creation, bet settlement, and payment processing — is necessary for the performance of our contract with you.
• Legal obligation: Certain processing activities, such as KYC verification, AML screening, and retention of transaction records, are required by applicable law and cannot be opted out of without ceasing use of the platform.
• Legitimate interests: cbc88 processes some data — including fraud detection signals and platform analytics — on the basis of its legitimate interest in operating a safe, fair, and commercially viable platform, provided that this interest does not override your privacy rights.
• Consent: Where cbc88 relies on your consent — primarily for marketing communications — you are entitled to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Sharing Your Data

cbc88 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients, strictly as necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Visa, and Mastercard — solely to process your deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC services that help us verify your identity and age as required by our responsible gaming and AML obligations.
• Fraud and security services: Specialist providers who help cbc88 detect and prevent fraudulent activity, money laundering, and account takeover attempts.
• IT and platform infrastructure providers: Cloud hosting providers and technical service partners who process data on our behalf under strict data processing agreements that prohibit them from using your data for their own purposes.
• Legal and regulatory authorities: Where cbc88 is required by law, court order, or regulatory directive to disclose your information, we will comply. Where legally permissible, we will notify you of such a requirement before disclosure.
• Business successors: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third parties with whom cbc88 shares personal data are required to maintain appropriate security measures and to use your data only for the specific purposes for which it has been shared.

7 Cookies & Tracking Technologies

cbc88 uses cookies and similar tracking technologies to enhance your experience on the platform, ensure its security, and gather analytics data. A cookie is a small text file placed on your device when you visit a website. cbc88 uses the following types of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and recently visited game categories to provide a more personalised experience.
• Analytics cookies: Help us understand how users interact with the cbc88 platform — which pages are visited most, how long users spend on each section, and where users encounter difficulties. This data is aggregated and anonymised.
• Marketing cookies: Used, with your consent, to deliver relevant promotional content based on your gaming preferences and activity on cbc88. You may opt out of marketing cookies through your account settings.

8 Data Security

cbc88 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and the cbc88 servers.
• Cryptographic password hashing using industry-standard algorithms, ensuring that even internal staff cannot view your raw password.
• Access controls restricting personal data access to authorised personnel only, on a strict need-to-know basis.
• Regular security audits and penetration testing to identify and remediate vulnerabilities in the platform.
• Secure, redundant data centres with physical access controls, fire suppression systems, and continuous monitoring.
• Two-factor authentication (2FA) available on all cbc88 accounts for an additional layer of protection against unauthorised access.

Despite these measures, no internet-based platform can guarantee absolute security. If you suspect that your cbc88 account has been compromised, please contact our support team immediately at [email protected] so that we can take swift action to secure your account.

9 Data Retention

cbc88 retains personal data for the period necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. The following retention guidelines apply:

• Account data: Retained for the duration of your account and for a period of five years following account closure, in line with financial record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction, in compliance with AML and financial reporting obligations.
• KYC and identity documents: Retained for five years following the end of the business relationship, or longer if required by a specific legal or regulatory obligation.
• Support communications: Retained for three years from the date of the last interaction, to allow for dispute resolution and service quality review.
• Marketing preferences and consent records: Retained until you withdraw consent or close your account, plus one additional year for audit purposes.
• Analytics and usage data: Retained in anonymised or aggregated form indefinitely; data that can be linked to an individual is deleted within 26 months of collection.

When data reaches the end of its retention period, it is securely deleted, anonymised beyond re-identification, or archived in a restricted-access environment as required by law.

10 Your Privacy Rights

As a user of the cbc88 platform, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of all personal data cbc88 holds about you. We will provide this within 14 business days of receiving a valid request.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you may request that it be corrected. We will action corrections promptly.
• Right to erasure: In certain circumstances, you may request that cbc88 delete your personal data. This right is subject to exceptions where we are required to retain data for legal or compliance reasons.
• Right to restriction of processing: You may ask cbc88 to temporarily stop processing your data while a dispute about its accuracy or the lawfulness of its use is resolved.
• Right to data portability: You may request that cbc88 provide your personal data in a structured, commonly used, machine-readable format, and you have the right to transmit that data to another controller.
• Right to object: You may object to cbc88 processing your data based on legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting our support team. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will acknowledge your request within 3 business days and aim to fulfil it within 14 business days. In some cases, additional identity verification may be required before we can action your request, to protect your account from unauthorised third-party access.

11 Third-Party Links

The cbc88 platform does not contain links to third-party websites. However, should any third-party content or links appear in user-generated communications or promotional materials, cbc88 accepts no responsibility for the privacy practices or content of those external websites. This Policy applies solely to personal data collected and processed by cbc88 in connection with the cbc88 platform.

12 Children's Privacy

The cbc88 platform is strictly intended for adults aged 21 years and above. cbc88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from an underage user, we will immediately close the account, void any associated activity, and delete the personal data in question.

If you believe that a person under the age of 21 has registered an account with cbc88, please notify us immediately at [email protected] so that we can take prompt action.

13 Updates to This Policy

cbc88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify registered users by email to the address on file, or via a prominent notice on the cbc88 platform, at least seven days before the changes take effect.

The date of the most recent revision is displayed at the top of this document. We encourage you to review this Policy periodically. Continued use of the cbc88 platform after the effective date of any revision constitutes your acceptance of the updated Policy. If you do not agree with any changes, you must stop using the platform and may request account closure by contacting our support team.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cbc88 handles your personal data, please contact our Data Privacy team through the following channels:

• Email: [email protected] — subject line: "Privacy Request"
• Live Chat: Available 24/7 via the live chat feature on the cbc88 platform
• Response Time: Privacy-related email enquiries are handled within 3 business days. Urgent security concerns are escalated and addressed within 24 hours.

Our support team operates on Bangladesh Standard Time (BST, UTC+6) and is available every day of the year, including public holidays. We are committed to addressing all privacy concerns in a timely, transparent, and respectful manner.